Performance Improvement Services

Engage proven performance improvement tools and counsel to transform and grow confidently.

Staying on pace with regulatory, economic, competitive, and opportunistic changes requires agility – which demands a structured approach to performance management.

The capacity to evolve is necessary to remain stable or pursue growth. In an industry as complex and rapidly shifting as healthcare, the chances are high that your lab has made changes across the spectrum from minor to transformative.

You know that the ability to institute any level of change demands a high degree of agility and preparedness. Colaborate works in close collaboration with independent and hospital-based labs to ensure they have both. We combine industry-specific expertise and proven performance improvement tools to help you spot areas where change is needed and then to act quickly and confidently. Since 2005, the approach has resulted in significant gains for our clients.

 

Colaborate Performance Improvement Services

Compliance Support

Colaborate assists the regulatory compliance needs of hospitals, clinical laboratories, pathology practices, laboratory billing companies, and other laboratory service providers. Our industry specialists offer a proprietary set of compliance programs and tools including:

  • A widely-used, best practice laboratory compliance audit assessment
  • A ‘report card’ measurement tool
  • Correct coding audit processes
  • Customized training programs
  • Employee compliance training

With them, our clients see impressive improvements in efficiency, service quality, billing processes, accounts receivable revenue cycle process flow, and compliance with related laws and regulations.

Core Laboratory Development and Consolidations

As health systems grasp the promising dynamics of their laboratories, the option and challenge of developing a core laboratory become important considerations.

Colaborate is experienced with the structure and function of clinical and hospital-based laboratories. For new core laboratories, we provide analysis, development, and implementation support. For existing and underperforming core entities, we provide organizational and fiscal improvement support that spans resource acquisition, reorganization, and test menu analysis to create lasting change.

  • Instrumentation Selection: Colaborateis a knowledgeable and unbiased partner that can help you identify and acquire laboratory instruments that meet your financial and workforce needs in the near and long-term.
  • Outreach Programs: To build an outreach program with margins exceeding 20% takes professional management, a sound marketing plan, and an efficient support infrastructure. We will work with you to build a profitable, competitive outreach program.
  • Reorganizations: Colaborate has successfully helped numerous hospital systems to create and institute expanded laboratory outreach programs that capitalize on laboratory investments by lowering costs per test.
  • Test Menu Analysis: Having the correct mix of tests readily available to your customers’ needs is essential to your business viability. Colaborate helps with “make vs. buy” analysis, and evaluating and instituting the most cost effective menu comprised of in-house and referenced out tests.

Interim Management

Your clinical or hospital-based laboratory business cannot run with critical gaps in personnel. Colaborate employs industry experts with years of experience in the day-to-day management of complex laboratory operations. We can step in to provide interim solutions, even on short notice, until you can identify, hire, and train the right permanent team members.

  • Billing Manager
  • CFO
  • Compliance Officer
  • Controller
  • IT Manager
  • Lab Manager
  • Outreach management

Staffing and Benchmarking

Labor is one of the most significant fixed costs for every clinical or hospital-based laboratory. How you develop, compensate, and benchmark your full-time equivalent (FTE) employees against industry standards can make a dramatic impact on the margins and financial health of your business. Colaborate engages a set of proprietary staffing and compensation tools to maximize the potential of your workforce, including pathology professionals.

  • Compensation Analysis: Colaborate analyzes and assists in the design of compensation, incentive, and productivity models for all types of physician specialties.
  • Workflow Analysis: Colaborate produces accurate and timely information to give physicians the performance and laboratory information necessary to provide adequate patient treatment.

Outreach Operations Guidance

One of the best ways to capitalize on your laboratory investment is by lowering costs per test, and one of the best ways to do that is by expanding your laboratory outreach capabilities. Colaborate creates and executes productive outreach programs that include a host of reliable, manageable marketing and sales strategies:

  • Brand development
  • Marketing assistance
  • Market analysis
  • Pricing strategies
  • Sales development and training
  • Sales management

Laboratory Quality Assurance

Laboratory quality improvement requires discipline, planning, performance strategies, measurement, and consistent improvement. The Colaborate team of experts is certified and experienced in the most reliable quality assurance and agility strategies in the marketplace. We can ensure you have the capabilities and support to establish priorities, transmit policy, promote cultural health, allocate resources, communicate lessons learned, and resolve management issues that could hinder your progress.

Lean Transformation: Assess, train, and facilitate the implementation of best practice Lean methods to make it easier for people to perform at the highest possible level in the lab.

Six Sigma: Colaborate’s Third Generation Lean Six Sigma program creates value by combining “best-of-breed” in manufacturing with content experts in laboratory management, and creating sustainable improvement that continues beyond our involvement.

Total Quality Management (TQM): TQM enables constant quality improvement for the entire organization by establishing quality and efficiency in every aspect by focusing on eight key elements.

Contact us to learn more about all of these powerful programs.

Lab Check Up

Understand how your lab is performing against the industry. Colaborate’s free lab check up is designed to give you clarity and precision for confident decision-making. The process creates insight into quality, performance, and information technology and generates a checklist of focus areas, performance status, and unbiased, expert recommendations on topics including:

  • Automation
  • Billing
  • Compliance
  • Core lab
  • Efficiency
  • IT systems
  • Lab design
  • Lab results
  • Outreach programs
  • Pathology programs
  • Staffing
  • True lab costs
  • Workflow

Contact us to learn more and take advantage of a free lab checkup.

Lab Automation

While automation can improve quality, productivity, service, labor, costs, and efficiency in the long run, implementing the solutions can demand significant upfront time and financial resources.

Colaborate helps laboratories analyze opportunities, challenges, and decisions necessary to optimize the investment, including:

  • Calculating the true cost of costs of automation, including understanding the ROI
  • Choosing the best fit for the laboratory in introducing new technology
  • Evaluating the various levels of automation
  • Exploring technological alternatives to reach your business goal

Together, we can put the right people, processes, and capabilities in place to create sustainable success for your lab.

Let’s Talk

“Colaborate is the firm to select when you want more than just a PowerPoint of recommendations.”

- System CEO | High Value Recommendations